Your IT department.
Fully managed.

Our standard managed service covers support during business hours — Monday to Friday, 8.30am to 5.30pm. For critical incidents outside of those hours, we offer an out-of-hours escalation path. If 24/7 cover is a requirement, we'll discuss that as part of scoping and price it accordingly. We'd rather be honest about this upfront than oversell coverage we can't consistently deliver.

Not necessarily — it depends on your situation. If you have an internal IT person, we can work alongside them, handling day-to-day helpdesk and security while they focus on projects or specialist work. If you have no internal IT at all, we become your IT department entirely. We'll talk through what makes sense for your business rather than assuming one model fits everyone.

Typically 4 to 8 weeks, depending on the size of your environment and the complexity of your existing setup. We don't rush onboarding — cutting corners to hit an arbitrary start date creates problems later. During onboarding we document your environment, deploy our tooling, establish your security baseline, and make sure your team knows how to reach us before we go live.

Our standard managed service agreements run for 12 months, with rolling monthly terms thereafter. We ask for 12 months because onboarding properly takes time and resource from both sides — a shorter initial term doesn't make commercial sense for either party. That said, we're not in the habit of holding clients to contracts when the relationship isn't working. If something isn't right, we'd rather fix it than watch you count down to a break clause.

Hardware procurement, third-party software licences (beyond what's in our standard stack), and major project work are typically quoted separately. We're explicit about this in the scoping stage — you'll receive a clear scope document before signing anything so there are no surprises on the first invoice. If something falls outside the scope, we tell you before we do the work.

We handle the transition. Most clients are nervous about switching providers — particularly around continuity and what happens to their data and systems during the changeover. We've done this enough times to manage it cleanly. We'll work with your existing provider on a handover, agree a transition timeline that minimises disruption, and make sure nothing falls through the gap between the old and new arrangements.